We accept all unused, unopened & unaltered merchandise for return/exchange. Please do not brush, comb, wash, cut, heat or apply any altering substances to the hair. Please return all product(s) in original condition (all tags & packaging intact).
Please contact us via email/phone BEFORE returning products. All unauthorized returns will be discarded & will not be issued a refund.
Requests for returns/exchanges must be made within (5) business days of receipt of product(s). Requests to exchange/return after 5 business days of receipt will not be honored.
Customer is responsible for return shipping charges. In these cases, we suggest shipping with carriers that provide tracking information as we are not responsible for lost packages returning back. Please note: accepted return/exchange conditions are at the sole discretion of Diva’s Image.
Diva’s Image hair is 100% human virgin Indian hair. Each piece comes from separate individual donors. Because of this, we cannot guarantee color or texture. Our natural hair comes in straight, wavy and curly patterns. Colors will range from 1b and 2. Please be forewarned, refunds and/or returns/exchanges WILL NOT be issued for dissatisfaction of color.